PREVENTATIVE MAINTENANCE PROGRAM

Aetna Corp.’s Preventative Maintenance Program is designed to keep your EV charging infrastructure operating safely, reliably, and efficiently—year-round. Our program provides peace of mind for property owners and operators by ensuring consistent performance, minimizing downtime, and extending the life of your equipment.

Comprehensive, Scheduled Inspections

Customers may choose monthly or quarterly maintenance visits, delivered by trained EV charging professionals. These routine inspections verify that your chargers are functioning properly, identify potential safety concerns, and ensure that your infrastructure remains compliant with industry standards.

During each visit, our technicians perform a full physical inspection of the EV charging equipment, including plugging in a test vehicle or tester to confirm proper operation. Any minor issues identified during the visit can typically be repaired immediately using the fully stocked parts and tools in our service vehicles—eliminating the need for an additional trip in most cases.

Clear Communication & Customer Approval

If a repair is expected to exceed the standard minor-repair threshold, our field technician will contact our office to obtain a quick estimate. We then provide the customer with a clear explanation and obtain approval before proceeding—giving you full transparency and control over maintenance decisions.

For more extensive repairs that require parts or additional labor, Aetna will prepare a detailed quote. Upon customer approval, we schedule the work, order required materials, and complete all necessary testing to verify full system functionality.

Proactive Performance Monitoring

As an optional enhancement, Aetna offers 24/7 charger monitoring through our trusted software partners. This system automatically identifies issues as soon as they occur and alerts our team, allowing us to determine whether the problem can be resolved remotely or requires an on-site visit. This proactive approach prevents extended outages and ensures your charging stations remain reliable for drivers.

Rapid Response for Service Calls

If a charger experiences an issue outside of scheduled maintenance visits, Aetna provides prompt service response. Once notified—either through monitoring software or by the customer—our team dispatches a technician to diagnose and correct the issue. For larger repairs, we provide a clear estimate and obtain approval prior to any work beyond the established threshold.

Why Choose Aetna’s Preventative Maintence Program?

• Guarenteed consistency with scheduled inspections that you never need to think about

• Trained EV charging technicians who understand the unique requirements of commercial cahrging systems

• Fully stocked service vehicles to resolve most issues on the first visit 

• Optional 24/7 monitoring to detect problems instantly 

• Transparent repair approval process with no surprises 

• Minimized downtime for public/ workplace, fleet, and multi-unit dwelling charging locations

Aetna Corp. helps protect your investment, extend the life of your charging equipment, and maintain a seamless charging experience for drivers who rely on your EV infrastructure.

SERVICES